Terms of use

Who we are

Tracks is a travel journal app and website run by Tourhub Limited, trading as Tracks ("we", "us"), a company registered in England & Wales (company number 10752597, VAT number 281 058 507). These terms are the agreement between you and us when you use Tracks. By creating an account or using the app you agree to them. If you have a question, email privacy@travelwithtracks.com.

Your account

• Tracks is for people aged 16 and over.
• You sign in with email, Apple, Google or Facebook. Keep access to that account safe: anyone who can sign in as you can see your trips.
• If you booked a tour through Tourhub, signing in with the same verified email lets us find your booking and add it to Tracks for you.
• You can delete your account at any time from Settings in the app. We remove your trips, photos and account after a short grace period, as described in our privacy policy.

What Tracks does

Tracks keeps a journal of your trips: your itinerary, the photos you choose to keep, notes, and the places you visit. It can sort your photos by day and stop, show your route, make a Travel Reel, lay out a Travel Book, and let you share a trip with people you choose. Some features depend on your phone's permissions, such as photos and location, and work only while you allow them.

We work hard to keep Tracks running and your journal safe, and the app saves your work on your phone first so it keeps working without a signal. We may still need to change, pause or stop parts of the service, and we cannot promise it will always be available or free of errors. Travel information in the app, such as itineraries, weather, place facts and guides, is there to help and may not always be complete or up to date. Always check important travel details with your tour operator.

Your photos and words

• Your photos, notes and trips stay yours. You give us permission to store, copy, resize and show them only so that Tracks can work for you and for the people you share with.
• When you share a trip, through a Family link or with travel friends you accept, the people you share with can see it. Location details are removed from every photo anyone else sees. You can turn a link off, hide a photo or change who can see a trip at any time.
• If you share photos with your tour group's Group Album, your tourmates can add copies to their own trips, credited to you. A copy someone has already added stays in their journal.
• We will only use your photos to promote Tourhub tours if you switch on "Let Tourhub use my photos" in Settings. It is off unless you turn it on, and you can turn it off at any time.
• Only add photos and words you have the right to share, and think about the other people in your photos before you share them.

Using Tracks fairly

Please do not use Tracks to break the law, to harass or harm anyone, to share content that is not yours to share, or to interfere with the service or other people's accounts. We may suspend or close an account that does, and remove content that breaks these terms.

Travel Books and gift cards

Where we offer printed Travel Books and gift cards:

• The price, including delivery, is shown before you pay. Payments are taken securely by Stripe; we never see your card details.
• Books are printed and delivered by our printing partner. Because each book is made to order from your own photos and words, you cannot cancel once it has gone to print. Check your book's pages, photos and delivery address before you order.
• If your book arrives damaged, faulty or not as you ordered it, tell us within 30 days and we will reprint it or refund you. This does not affect your legal rights.
• Gift cards can only be spent on Travel Books in Tracks and cannot be exchanged for cash.

Our responsibility to you

If we break these terms, we are responsible for loss or damage you suffer that is a foreseeable result of that, but not for loss that was not foreseeable or for business losses. Nothing in these terms limits our responsibility where the law does not allow it to be limited, including for death or personal injury caused by our negligence, for fraud, or for your rights as a consumer.

Keep copies of anything precious. We take great care of your journal, but phones get lost and services can fail, and your original photos stay in your phone's own photo library.

Ending your use of Tracks

You can stop using Tracks and delete your account whenever you like. We may close an account that breaks these terms, telling you why where we can. If we ever stop offering Tracks, we will tell you in advance where we can, so you have time to keep what you need.

Changes to these terms

If we change these terms we will update this page and the date below, and tell you in the app if the change is significant. If you keep using Tracks after a change, the new terms apply.

The law that applies

These terms are governed by the law of England and Wales. If you live elsewhere in the UK, you can also bring a claim in your local courts. If you have a complaint, please email us first at privacy@travelwithtracks.com and we will do our best to put it right.