Help

How do my photos get onto the right day?

While a trip is happening, Tracks files the photos you take onto the day you took them and the stop you were at. You don't have to do anything once you've said yes.

• It waits for your yes. The first time you open a trip that's happening now, a card says Here's what Tracks does on a trip. Nothing is filed until you tap That's fine. Each account on a phone is asked separately.
• It uses the time and place. The day comes from when the photo was taken. If the photo carries a location, that helps pick the right stop.
• Only photos from your camera. Screenshots, downloads and pictures that arrived in messaging apps are left out.
• Only during a trip. Nothing is filed between trips, and photos stay in your phone's own library as normal.

Some of my photos aren't there

• Check Settings › Automatic photo filing is on.
• Check Tracks can see all your photos. If you shared only a selection, only those are filed. On iPhone this is in Settings › Tracks; on Android in Settings › Apps › Tracks › Permissions.
• Check the trip's dates cover the day the photo was taken - see "Changing a trip's dates and stops" below.
• Open the trip again with a connection. Filing catches up each time you open it.

Adding a photo or note yourself

On a trip, tap Add a photo or note. You'll see that day's photos to choose from, and a box for your note. You can pick a different day and stop before you save. On a trip that's happening now, the round camera button, Take a photo, takes a picture straight into today.

Moving, hiding or removing a photo

Tap a photo to open it.

• Change day or stop moves it.
• Hide keeps it in your journal for you but out of anything you share.
• Remove takes it out of your journal. It stays in your phone's photo library - Tracks never deletes from there.

Changing a trip's dates and stops

Open the trip and tap the ⋯ button (Trip options), then Edit dates and stops. You can change the name, the dates and the stops there. The same menu has Rename trip, Share this trip and Delete this trip.

Sharing a trip with family

Open the trip, tap ⋯ › Share this trip, then Make a Family link. Send the link however you like. Family open it in a browser - no app and no account needed - and it's hidden from search engines.

• While you travel they see the last two days, or everything so far if you choose Whole trip under How much they see.
• Once the trip ends they see all of it.
• Photos you've hidden never appear.
• Share where I am now is off unless you turn it on. When it's on, people who can see the trip see roughly where you are - never at home.

To stop sharing, open the same screen and turn the Family link off. It stops working at once, and the photo copies made for the web are deleted. Your trip and your photos stay as they are.

Who can see my trip?

Each trip has its own setting, under Who can see this trip on its sharing screen:

• Only me - nobody else.
• My travel friends - people you've said yes to in Tracks.
• Anyone with the Family link - anyone you send the link to.

Travel friends and follow requests

The Friends tab shows trips from people you follow. Tap the search button (Find people) to look someone up by username or name and ask to follow them. Their trips appear once they say yes.

When someone asks to follow you, it appears at the top of the Friends tab - tap See requests - and under the bell (Activity). Say yes and they can see the trips you share with travel friends; say no and they aren't told. Settings › Who can follow you lets you choose anyone, only people you follow, or nobody.

The Group Album, for tour groups

If your trip came from a Tourhub booking, open it and tap Tourmates to see who else on your departure is on Tracks. If someone gave you a tour invite, tap Add a trip on the Trips tab, choose I have a tour invite code and enter it.

Tap Share with my tourmates to put your photos in the Group Album. Tourmates can add them to their own trips, always with your name on them. Photos you've hidden are never shared. You can stop at any time; sharing ends by itself 30 days after the tour.

Your Travel Reel

When a trip finishes, Tracks makes a short video of it from your photos, across the days and stops of the trip. It needs a few photos from more than one day. It usually takes a few minutes; you don't need to wait on the screen. Open the finished trip and tap Play my Travel Reel, and Share my reel to send it on.

Signing in

Choose Continue with Apple, Continue with Google, Continue with Facebook or Sign in with email. Each one opens the Tracks sign-in page. If you booked with Tourhub, sign in with the email address you booked with and your confirmed bookings arrive as trips by themselves.

Signing out

Settings › Sign out. Your trips stay safe with us and come back when you sign in. Everything Tracks saved on that phone is removed, so nobody else using it can see your trips.

If some changes or photos haven't reached us yet, Tracks tells you first - they would be lost. Stay signed in until you have a connection and they'll go through.

Deleting your account

In Settings › Delete my account. You have 30 days to change your mind. The full steps, and what happens to your data, are on Delete your Tracks account.

Your privacy

What we collect, who can see it and how long we keep it are in our privacy policy.

When something goes wrong

• "We can't reach Tracks" means your phone has no connection to us. Everything you do is still saved on the phone and goes through when you're back online.
• "Our servers are waking up" - give it a moment; it carries on by itself.
• "Something is wrong at our end" is our fault, not yours, and we've recorded it. Try again a little later.
• If Settings shows Changes that didn't save, open it to see anything we couldn't accept, and why.
• Check you have the latest version of Tracks from the App Store or Google Play.

Contact us

We don't have a separate help address yet. For anything about your account or your data, email privacy@travelwithtracks.com, from the email address you sign in with if you can.

It helps us to know which phone you use, roughly when the problem happened, and the words the app showed you.